Technology

Artificial Intelligence Big Data Cloud Computing Cyber Security Data Management Electronics Enterprise & Network Technology Financial Technology Hardware Mobile & Wireless Nanotechnology Semiconductor Software Telecommunications
News Release Digital Asset Direct

Talent Platform startup Supersourcing secures seed round to end the $1.3 trillion talent war for developers

Supersourcing

The talent war for developers and engineers has been raging for many years and is set to be worth over $1.3 trillion next year, but little has been done to resolve this business and talent challenge. In addressing this pressing concern Supersourcing, the world’s biggest talent marketplace for hiring remote engineers, has today raised $500,000 in a seed funding round to help early-stage startups and enterprises to employ the best remote engineering talent. Founded in February 2021 by Aditi Chaurasaia and Mayank Pratap, SuperSourcing is helping companies to discover engineering talent and to help retain it. They found the biggest challenges that prevent companies from hiring remote engineers centre on: credibility and quality of the the engineer is difficult to know and the cultural fit with company values. Supersourcing uses a community approach, connecting the benchpool of global talent provider companies with customers looking for engineers. To do this, it hosts a variety of SaaS tools for hiring, vetting, managing productivity and billing. Supersourcing also organises training and learning sessions for talent providers to grow their business and improve their quality of delivery. With over a decade of experience in IT, Mayank and Aditi started to develop the processes and technology to solve the problems. Having tested and piloted them with leading IT recruitment agencies, they focused on credibility of candidates and the pool of candidates to put forward for briefs. They created an AI-enabled platform for robust screening processes and Supersourcing was born. "If you ask any CIO or startup founder about their biggest challenge in building a successful startup, the answer will be hiring. The demand for remote talent surged during the pandemic. Every founder I talked to faced problems finding and managing the qualified remote engineers. This was the ultimate talent war and I have set out to solve this” said Mayank Pratap, the Co-Founder and CEO of Supersourcing. “Today, remote hiring of top remote engineers is just a few clicks away. All you have to do is post your requirement and our AI will connect you to the best-suited talent. Recruiters can engage them directly and start hiring in minutes. Supersourcing does all the heavy lifting doing the rigorous quality checks, indexing the agencies and candidate skills on the databases before recommendations are made for relevant projects that recruiters need resourcing for". Supersourcing is growing revenues 20% month on month and has $3M ARR. They have a talent pool of over 15,000 engineers and more than 3,000 talent partner companies to solve the global IT talent outsourcing problem. Supersourcing has helped 28 Unicorns, 32 YC-funded companies, 70+ Global VC fund portfolio companies, and over 500 customers to hire the best remote tech talent. These companies include: Uber, Gusto, Quora, Zoom, NextDoor, Instacart, Asana, Meta, Brex, Amazon, Google, Stripe, Dunzo, Swiggy, Khatabook, Stage, Appointy, Sequoia Capital among others. Supersourcing will use the funds to expand and scale operations to ultimately capture their market share and build a strong brand presence. "Every new round of funding is proof that we are heading in the right direction. The entire team at Supersourcing is super excited to gain mentorship from brilliant investors across the board. But, the problem we are solving is huge and there is a long way to go." said Aditi Chaurasia, the Co-Founder and COO of Supersoucing. The funding round included participation from KubeVC, Nitin Sethi (Chief Digital Officer, Founding Leader of Adani Digital Labs), Rajesh Gaur; (Head of Investment Solutions, Zoe Financial) Saurabh Gupta ( Senior Program Manager, Stripe), Arpit Bung (Technical lead, Guidewire) Sandeep Acharya ( Senior Manager IT Applications, Pidilite Industries Limited), Jaykumar Raithatha (Solution Architect, Workplace Safety and Insurance Board) Phani Priya Raju (Angel investor, HeadStart Network - LetsVenture) Sapan Singhai (Business Analyst, Infosys USA), Nikhil Sharma ( Principal Consultant, Capco). About Supersourcing With 9+ years of experience in the IT industry, we’ve identified a pain point that is caused by being unable to successfully outsource. The entire industry is affected by a lack of credibility. Supersourcing is built both for early-stage startups and enterprises looking for high-quality remote engineers to work on their projects. 7 out of 10 startups say that recruitment is their biggest challenge. Supersourcing leverages cutting-edge technology and a global network to turn the century-old paradigm upside-down. Welcome to the future of outsourcing. Contact Details Supersourcing Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://supersourcing.com/

June 29, 2022 09:11 AM Eastern Daylight Time

Image

Claravine Named a 2022 AdExchanger Programmatic Power Player

Claravine

Claravine, a pioneer in data integrity with its platform, The Data Standards Cloud, has been named to AdExchanger's 2022 Programmatic Power Players List. The Top 50 Programmatic Powers Players list is a definitive list of the top agencies and strategic partners in the digital advertising industry. Claravine empowers a proactive approach to data by activating standards across people and technology, bridging the silos that limit speed and decisions across digital experiences. The company has seen tremendous growth in customer adoption since the start of the year and has expanded its executive team with the appointments of Jackie Cooper as Vice President of Customer Experience and Olivia Mills as Senior Manager of People and Culture. "We are honored to be recognized as one of the leaders in the programmatic industry," commented Verl Allen, CEO of Claravine. "It’s our mission to ensure organizations have the best solution available to establish global data standards from the start in order to shift their focus, efforts and attention on how to better utilize data to enhance digital campaign performance. The Programmatic Power Players list further validates our consistent effort in enabling global organizations to create standards across their entire ecosystem for faster decisions and greater agility.” As first-party data becomes paramount and industry-wide demand grows for more solutions for data standardization, measurement, and personalization, Claravine is substantially expanding its integration library to be compatible with more of the major platforms powering digital advertising, including measurement solutions, creative optimization and customer data. Claravine also recently closed its Series B funding round in the amount of $16M. The investment enables the company to grow key teams including product management, engineering, sales, customer success and marketing. AdExchanger’s Programmatic Power Players were chosen from the hundreds of submissions received from across the globe. A team of judges evaluated each entry based on the strength and breadth of its offerings, its documented case studies and client references. In addition to being named to AdExchanger’s Programmatic Power Players list, Claravine was also recently named a “Momentum Leader” and “High Performer” in the Spring 2022 G2 Rankings. The company has ranked consecutively for the last five quarters in categories such as best relationship, support and easiest to do business in the enterprise relationship index for the data governance category. About Claravine Claravine is a pioneer in Data Integrity for the global enterprise. We empower a proactive approach to marketing measurement by activating data standards across people and technology, bridging the silos that limit speed and decisions. That’s why nearly a quarter of the Fortune 100 use our platform, The Data Standards Cloud, to define, apply and connect standards across their ecosystem for faster decisions, greater agility, and increased ROI. www.claravine.com Contact Details Kite Hill PR Michael Kocher michael@kitehillpr.com Company Website https://www.claravine.com/

June 29, 2022 08:30 AM Eastern Daylight Time

NAWIC Philadelphia Foundation partners with NEST Nurtures to Inspire Next Generation of Women in Construction

NEST

The National Association of Women in Construction (NAWIC) Philadelphia Foundation and NEST Nurtures announced the 13th annual MyWIC camp will bring real-world experiences and mentorship to girls in the Philadelphia area this summer. The free in-person construction camp for girls will provide education about the opportunities that exist in the construction industry, regardless of gender. The MyWIC camp, which stands for Mentoring young Women In Construction, will take place up to three days per week throughout Philadelphia from July 6 to Aug. 10. MyWIC is run by the NAWIC Philadelphia Foundation, which partnered with companies like NEST, a leading national facilities management company, and Girls Inc. of Greater Philadelphia to make it a reality. NEST Nurtures is NEST’s philanthropic division. “We are thrilled to see the lasting impact of the MyWIC camp, as many of our girls have gone on to successful careers in the trades and construction over the last 13 years,” said Mary Gaffney, NAWIC Phila. Foundation President. “By the end of the camp each summer, we see a tangible increase in the girls’ self-confidence, self-esteem, and their overall self-image.” “Through the coordination of companies like NEST, we provide the girls with real-life experiences and access to leaders across the Philadelphia area,” added Gaffney. “When we first partnered with MyWIC in 2021, our team at NEST, along with many of our retail partners in Philadelphia, saw firsthand the impact this camp can have on the girls,” said Rob Almond, CEO of NEST, which is based in South Jersey. “We’re thrilled to help support and add resources for MyWIC this year and continue to introduce the opportunities that exist in our industries for the next generation of women in construction.” The day camps will take place at several trade locations throughout the Philadelphia area during the months of July and August. Each day, the girls will learn about a specialty within the trades, including carpentry, sheet metal, safety training, electricians, finishing trades, steamfitters, plumbers, and retail construction. About Mentoring Young Women In Construction Mentoring young Women In Construction (MyWIC) is a free, construction industry, day camp for 7 th through 12 th -grade girls in the Philadelphia region. MyWIC is organized and run by the NAWIC Philadelphia Foundation, a 501(C)3 non-profit organization, and sponsored by various organizations throughout the Philadelphia region. About National Association of Women in Construction With more than 115 chapters across the country, the National Association of Women in Construction (NAWIC) offers its members education, support, and networking to help advance women’s careers in construction, build their technical skills, and become leaders. NAWIC’s core purpose is to strengthen and amplify the success of women in the construction industry from tradeswomen to business owners. The Philadelphia Chapter of NAWIC and the NAWIC Philadelphia Foundation are volunteer organizations. About NEST Nurtures NEST Nurtures is the charitable arm of NEST, the pioneer of the Integrated Facilities Management (IFM) industry. NEST Nurtures focuses on supporting nonprofits and improving communities throughout North America. Founded in 2020, NEST Nurtures aims is to expand the company’s longtime philanthropic endeavors that have been part of NEST’s core values since its inception in 1994. NEST Nurtures’ beneficiaries are often nominated by employees and partners. To learn more, go to enternest.com/our-company/nest-nurtures or follow NEST on LinkedIn. Contact Details Eric Nemeth nemeth@ericpr.com Company Website https://www.enternest.com/

June 29, 2022 07:30 AM Eastern Daylight Time

Growth in the Customer Insights & Feedback Market Is Being Fueled by Digital Transformation and Artificial Intelligence Adoption, According to Dash Research

Dash Network

The technologies that enable customer experience (CX), such as customer relationship management (CRM), customer data and analytics, personalization & optimization, contact center solutions, and employee experience (EX) solutions, are all integral to companies aspiring to build strong CX programs. However, according to a new report from Dash Research, it is the use of customer insights & feedback technologies that provides the ignition for all of these solutions. These tools provide the direct link between not only customer and company, but also employee. The flow of customer information, both directly asked for and gathered through indirect sources, is critical to the success of CX. Dash Research forecasts that the global market for customer insights & feedback software and services will grow from $5.4 billion in 2021 to nearly $8.0 billion by 2026, an increase of 48%. The CX market intelligence firm anticipates that insights & feedback platforms will represent 55% of the revenue mix during the forecast period, with services constituting 25% and applications composing 20% of the total. “Customer insights & feedback has long evolved past simple surveys and outreach,” says senior analyst Sherril Hanson. “There has been an explosion in customer data type and channel options and vendors have responded by offering a wide range of comprehensive solutions to support not just engaging and easy to set up data collection, but also sophisticated data analytics, insight generation, relevant dashboards, and tools to enable those insights to turn into action.” Hanson adds that at times, this platform evolution is at odds with the widely varying levels of CX maturity in the industry, with some companies lacking the operational processes or company-wide culture to take their CX program to the next level. Consumer sentiment toward feedback is likewise evolving with high expectations placed upon companies to provide timely and empathic responses. Customers want the opportunity to be heard and acknowledged, but on their own terms and via their own channel choice. They also want action taken quickly and in a focused, personalized manner. Dash Research’s analysis finds that the key market drivers spurring the purchase of customer insights & feedback software and services include the following: The move to digital has created an enormous number of channels and sources for feedback. Artificial intelligence (AI) technologies allow for the streamlining of analysis, more successful leveraging of unstructured data, and the development of more novel collection methods. Consumer expectations for quick response are spurring strong interest in technologies that enable insights to action/closing the feedback loop. Insight and feedback technologies provide the needed link between EX and CX. A high need exists to better prioritize initiatives and identify churn risk. However, there are many barriers for organizations when attempting to deploy customer insights & feedback solutions, many of which are internal and operational. The key barriers tempering the growth of customer insights & feedback include the following: Lack of CX maturity in organizations. Too much outreach can alienate end users. Inability to move beyond collection and metrics. Internal technologies and priorities lead to data silos hindering information flow. Dash Research’s report, “Customer Insights & Feedback”, focuses on the customer insights & feedback software platforms, applications, and services that are offered to help companies achieve excellent CX. These solutions are an integral part of a customer’s experience and, if done correctly, will be a positive engagement, resulting in less churn, deeper loyalty, and the potential for customers to turn into promoters. From a company viewpoint, successful deployments can boost CX metrics, which are often then linked to an improved return on investment (ROI). Further, these technologies help companies prioritize and focus on the actions that will cause the greatest positive effect and identify other internal points of friction that affect EX. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Research Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

June 29, 2022 05:15 AM Eastern Daylight Time

Image

Global Sources bolsters online B2B platform to prepare global O2O buyers for the future of sourcing

Global Sources

HONG KONG SAR - Media OutReach - 28 June 2022 - Global Sources, the internationally trusted multichannel B2B sourcing platform, announced the revamp of its "Global Sources Online Sourcing Platform" (GSOL) to offer powerful new features to connect authentic buyers and verified suppliers globally. By combining its tailored sourcing solutions and trusted market information, Global Sources, the only international B2B souring marketplace reaching over 10 million O2O buyers and suppliers including 97 of the world's Top 100 retailers, enables swifter responses to the evolving trading environment and seize the emerging opportunities. The pandemic has brought unprecedented disruption to the B2B environment. Gartner predicts that by 2025, 80% of B2B sales interactions will occur digitally. To help global buyers and suppliers embrace new tools and engagement manner, Global Sources has pioneered to support the sourcing community with expertise and technology, like identifying trustworthy partners, auditing factories when trade barriers are in place, and sustaining business development, by designing powerful features with user-friendly interfaces, including: Smart use of Big Data Algorithm to generate more precise and customized recommendations for buyers based on preferences and attributes, plus high-demand product ranking for smarter decision-making. “Tailored Product Recommendations” powered by big data analytics enhance user experience and enable swifter responses with reduced risk. Developed with an exclusive AI-powered engine, “MATCH” helps buyers profile themselves, customize sourcing criteria, and match verified suppliers swiftly without geographical and language barriers. The new “Sourcing Knowledge Center” offers the latest export information and sourcing intelligence, creating additional opportunities and convenience for all users to confidently meet the evolving demands. Comprehensive online resources like tutorials, on-demand webinars and advisory services are included. “Global Sources Buyer APP” helps users discover and source millions of innovative products from certified suppliers fulfilling the on-the-go sourcing needs faster and easier like never before. Technology-enabled features, like “Ready to Order,” “Instant Chat with Translation” and “Video Meeting” services, enable buyers to access the unique suppliers endorsed by its supplier verification system since GSOL was launched in 1995, and secure real-time tracking more timely and effectively. Powered by 3D panorama and VR technologies, the “360° Virtual Reality Showroom” creates immersive virtual factory tours, enabling buyers to enjoy a 360° view of the plant and closer looks of the products. “It is encouraging to see how resilient global buyers have remained, though the COVID-19 pandemic has battered the international economy. Global Sources is leveraging our professional knowledge and expertise and broadening our products and services to help buyers and suppliers worldwide to achieve more. The rebuilt GSOL platform, powered by the latest technologies, is a testament to our commitment to helping the world prepare for the Future of Sourcing.” said Hu Wei, Chief Executive Officer of Global Sources. Contact Details Frances Hui fhui@madbox.com.hk Fairness Li Marketingcomms@globalsources.com

June 28, 2022 10:15 PM Eastern Daylight Time

Image

Chainers NFT Collection is Almost Here - Secure Your Whitelist Spot Now

CHAINERS

The crypto space has seen an interplay of NFTs and the Metaverse following the pivot of social media giant Facebook into the blockchain ecosystem. Since then, both sub-sectors have worked hand-in-hand with growing interactions in the entertainment, gaming, arts, and music industries. Multiple metaverse projects have stolen the spotlight, and now, Chainers is making a statement with the launch of its long-awaited NFT collection. Called Chainers NFT, this new body of digital collectibles comes with a plethora of benefits including access to the upcoming Chainers Metaverse or app and also participating in tons of in-game activities. Chainers will let you design your NFTs while also allowing you to build your own Web3 house or empire. Chainers NFTs collection will represent each user’s in-game character as well as their digital appearance. The Chainers NFT collection will be minted to each user primarily through whitelists and the public sale stages. Benefits of Owning Chainers NFT The primary benefit of owning the Chainers NFT is access to the forthcoming Chainers Metaverse app. The Chainers app will be launched in a step-by-step format and holders of the NFT collection will be eligible to get the project’s in-game tokens and direct access to the game. Here are some other benefits: Right to vote and direct the project development. In essence, you get to be a part of the in-game government. Access to awesome community events, raffles, and giveaways Earn tokens from competing with other players Chance to increase the value of your NFT grow as the Chainverse ecosystem continues to grow Customise your Chainers collection and the world around them Access to the Chainverse which allows you to own a space and rent it Setting up personal live events where you can have fun with your Web3 friends Creating and selling mini-games and decorations. This lets you earn as a creator. How to Get a Whitelist Spot? The first step in minting your own exclusive Chainers NFT collection is by securing a whitelist spot. A whitelist spot guarantees that you will be able to mint a Chainers NFT before the limited edition collectibles become scarce. Also, you will be among a class of first minters, which comes with the added bonus of getting your own Chainers NFT for half the price. How Do You Get a WL Spot? It’s quite easy to secure a whitelist spot. Here’s all you have to do: Participate in raffles accessible on our event page Follow Chainers on Twitter and complete all tasks posted there daily Join the Discord channel and get a higher chance of getting a whitelist spot Joining Chainers’ Discord is even more exciting as you don’t need an invite and you also stand a chance to win a Chainers NFT when you join. With Chainers, you can easily live your best Web3 life as you get to decide what happens in your universe. What Is Chainers.io? Chainers is a crypto metaverse that is radically changing every concept we know about the metaverse. Instead of a group of developers creating an immersive experience where users are only participants, Chainers allows players to build a world of NFTs. It is fast becoming the home of Web3 creators as it allows players to have fun with Web3 friends while also granting the ability to create/build and earn. Chainers.io is a community-oriented development that tracks the journey of a group of alien creatures. The backdrop details the lives of these interstellar creatures who lived in a perfect world but were full of boredom. To escape this endless circle of perfection, the Chainers built a rocket ship with which they escaped into our galaxy. Their mission is simple: to create, socialise, play, and have fun. The Chainers’ project thrives on this principle comprising SOCIALISE - PLAY - CREATE! All player assets in the game are presented as NFTs, giving them intrinsic value. This way, each NFT collectible is tied to a particular user and recorded immutably on the blockchain. The project’s competition-based in-game economy means players get to earn in-game currencies by completing multiple tasks on the Chainers platform. About the Game The Chainers is a multiplayer-oriented game, which means it thrives on community. This means there are community-owned in-game spaces as well as private ones. This also points to a collaborative platform that allows users to air their views as well as decide the future of the whole universe. The Chainers game will be played in the following format: How to Play The Chainer will kickstart the game from his degen flat with his phone and bed, with no obvious furniture. To increase your wealth and have fun, you will need to farm the in-game currency in order to craft furniture to create your ideal Web3 house. Chainers will be able to farm in-game currency through a variety of ways, including games, staking, and social interactions. The in-game currency will be useful in creating items, templates, and making purchases. Also, a few of the items can be used to unlock new gameplay. Earned currency will be used for gameplay and customisation. Other likely gameplay will see Chainers use some of the items to change the visual appearance of chainers, fiat, and player generated NFT game content. In addition to the aforementioned: All items will be created by players enabling a truly diverse collection The community can create templates for customisable items - from outfit to building Templates can be designed by and voted for by the community, and implemented by devs into the games Creators receive royalties thereby earning passive income on their works Created items on Chainers are used for specific needs and places (their flat, their hub space) Players can trade their assets on the secondary market. Contact Details Chainers.io Dan K. team@chainers.io Company Website https://chainers.io/

June 28, 2022 11:00 AM Eastern Daylight Time

Perfitly Partners with To Act Brand to Introduce Virtual Fitting Room Solutions to Plus-Size Shoppers

Perfitly

Perfitly, a virtual reality/augmented reality (VR/AR) and AI-powered virtual fitting room solution that is being integrated into the e-commerce platforms of the nation’s leading retailers, today announced its partnership with Germany/UK-based To Act Brand, a plus-size women’s apparel brand catering to sizes between 42-54. Through the partnership, To Act Brand will incorporate Perfitly’s cutting-edge virtual fitting platform, including size recommendations and visualizations, into its e-commerce channel, allowing the brand to better engage shoppers while increasing conversion and reducing return rates. Perfitly’s solutions will help plus-size shoppers find their perfect fit when shopping on To Act Brand’s website. Once on the homepage, customers can create a digital avatar of themselves and select any fashion piece in To Act Brand’s Spring/Summer 2022 collection, to virtually try on and personalize by sizing up and down. “Working with Perfitly has enabled our brand to offer shoppers beautiful plus-size clothing through an interactive shopping experience that mimics brick and mortar stores,” said Anna Carlotta, CEO and Co-Founder of To Act Brand. “We are looking forward to delighting our shoppers with a fun way to engage with our collections while seeing higher conversion rates and reduced returns due to the virtual fitting room technology we now have access to. Additionally, we’re proud to now offer a solution to shoppers that will also increase our sustainability efforts in the fashion industry.” Size inclusivity has been a major issue for the retail and fashion industries, with shoppers of all sizes needing to return their clothing items often. To Act Brand now joins Perfitly's repertoire of boutique brands and global clients who are using virtual fitting room solutions to provide accurate virtual fitting and enhanced shopping experiences for their target audiences, eliminating the need for returns. “Working with To Act Brand has been a great opportunity to expand our footprint in the European market and showcase our technologies in collaboration with a size-inclusive brand that’s working to combine sustainability goals with a next-level e-commerce experience,” said AJ Jarzebiak, Head of Product Strategy and Business Development at Perfitly. “It’s rewarding to help our clients become disrupters within their industries, especially as the e-commerce space continues to become more competitive.” Following this partnership, Perfitly will continue to expand its business development on a global scale by working with retailers of all sizes and expects to see an influx of traffic to their core business and metaverse applications throughout 2022. To learn more about Perfitly, please visit Perfitly.com and for more information on To Act Brand visit ToActBrand.com. About Perfitly: Perfitly is a virtual reality and augmented reality (VR/AR) and AI powered virtual fitting room solution that is being integrated into the e-commerce platforms of the nation’s leading retailers. Perfitly’s cutting-edge size recommendation and visualization platform serves fashion brands and works to help increase sales and conversion and reduce returns, while enhancing sustainability. Perfitly enables shoppers to try on clothes, find their perfect fit and look, and purchase with confidence - all from the comfort of their homes. To learn more, please visit: Perfitly.com. About To Act Brand: To Act Brand aims to take plus-size fashion out of its niche and in doing so, the brand celebrates and embraces the diversity of curvy bodies and their shapes with bold colours, patterns and exciting cuts. To shop the collection, please visit: ToActBrand.com. Contact Details North 6th Agency for Perfitly Paige Blair perfitly@n6a.com Company Website https://www.perfitly.com/

June 28, 2022 09:03 AM Eastern Daylight Time

Image

CSG Customer Engagement Solutions Earn Top Marks from Multiple Leading Analyst Firms

CSG

In today’s world of instant gratification, second chances to impress consumers are hard to come by, making it critical to get every interaction right the first time. Global brands are clamoring for intelligent automation that delivers personalized, relevant and interactive experiences in real-time across the entire customer lifecycle. CSG ® (NASDAQ: CSGS) is answering this call. With a best-in-class, end-to-end suite of solutions and an integrated omnichannel approach, CSG continues to garner the recognition of industry-leading analysts at Forrester and Quadrant Knowledge Solutions. In recent months, CSG has been recognized as a: A Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022: the Forrester report states: “CSG acquired Kitewheel - a regular leader in the journey orchestration space – to bring together journey analytics and orchestration...” Forrester recognized CSG with a top score in the current offering category and gave top scores in the journey discovery, and journey automation and orchestration criteria. The report states CSG’s current offering strengths include “connecting the data, analyzing journey behavior, including a visualization of which steps have the biggest impact on the overall journey; and analyzing business impact.” A Leader in the SPARK Matrix™: Customer Communication Management (CCM), 2022 CSG’s customer engagement channels help “organizations enhance customer engagement, reduce churn, reduce operating expenses, easily launch new digital services and enter new markets efficiently.” A Leader in the SPARK Matrix™: Customer Data Platform (CDP), 2022 Quadrant Knowledge Solutions notes, “CSG’s CDP platform provides comprehensive capabilities, including data collection and ingestion, profile unification, segmentation, analytics, as well as BI and activation.” the comprehensive CDP capabilities help organizations have a data-driven approach to provide compelling and engaging customer experiences.” A Contender in The Forrester Wave™: Real-Time Interaction Management, Q2 2022 The report states that CSG benefits from Kitewheel’s “expertise in customer journey design and analytics, business rules logic, and communications cadence. Integrating Kitewheel with CSG’s stronger CDP and analytics tools will be critical to drive more real-time model execution…” “Global brands trust CSG to help them win with their customers because we’ve demonstrated time and again that we not only understand their business but deliver results,” said Eric Carrasquilla, senior vice president, digital engagement solutions, CSG. “Our SaaS platform, CSG Xponent ™, breaks down data silos to create a true and complete view of the customer. This holistic picture allows companies to deliver personalized, predictive and proactive communications that drive better business outcomes, quicker time to value and lower risk. This is our 40-year plus pedigree and why industry analysts consistently rank CSG among the top CX solution providers across the entire customer lifecycle.” CSG Xponent leverages existing data, technology and communication channels to create extraordinary experiences using a unified, cloud-powered engagement platform. Xponent combines a robust customer data platform, industry-leading customer journey orchestration and analytics, and proven omnichannel communications all in one solution or via components of this portfolio. With Xponent, brands can extract meaningful insights from their data to personalize experiences in real-time and at scale across a multitude of channels, journeys and lines of business. CSG successfully supports clients with high-impact CX solutions in a multitude of industries, including broadband and communications service providers, financial services, retail, healthcare and more. For more information on CSG’s unified customer engagement portfolio, visit https://www.csgi.com/capabilities/customer-engagement/unified-cloud-engagement-hub/. # # # About CSG CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services, and healthcare. Our solutions deliver real-world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter. Copyright © 2022 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Contacts: Tammy Hovey Global Public Relations +1 (917) 520-2751 tammy.hovey@csgi.com John Rea Investor Relations +1 (210) 687-4409 john.rea@csgi.com Contact Details Tammy Hovey +1 917-520-2751 tammy.hovey@csgi.com Company Website https://www.csgi.com

June 28, 2022 06:30 AM Mountain Daylight Time

Doctors don’t know what’s happening! New health app CAREFUL helps clinical teams reduce the dangers of handover

CAREFUL

Thousands of patients are dying every year and hospitals are wasting up to 15% of their entire budget as a result of poor handover. The UK NHS wastes at least £250m a year from delays to discharge, and the same problem is seen in hospitals throughout the world. Today, healthcare start-up CAREFUL has launched its platform to help make handover safe, save lives and speed-up patient flow in hospitals by making discharges quicker to save costs and improve care. Handover is a critical process in healthcare when responsibility for patients transfers from one clinician or team to another. In every hospital, thousands of such handovers take place every week. Most hospitals use a combination of inefficient, informal communication systems for handover including bits of paper, sticky notes, and WhatsApp messages. Established in 2021, Careful has been testing and building its tech platform to enable clinicians to seamlessly capture and update health data and records of patients in hospital care. CAREFUL is a digital health platform that enables visibility, accountability and collaboration as patients move through different care settings and interact with different care-givers. The platform provides hospitals, clinicians and multidisciplinary teams with a constantly updated, holistic view of every patient’s plan of care to ensure their safe and frictionless movement throughout their health journey. Research from CAREFUL* shows a quarter of all doctors and nurses worldwide use spreadsheets to record lists of patients and tasks. A clear view of the status of the hospital — and predicting future flows — is obscured. Staff don’t know what’s happening and nor do the patients. Even in digitally advanced hospitals, critical tasks are regularly lost or forgotten. “All these headaches can be solved quickly and easily with CAREFUL” says Dr DJ Hamblin-Brown, Founder & CEO of the company. “CAREFUL is a simple-to-use and easy-to-implement application which helps hospitals communicate internally, and also with patients and their families”. Dr Hamblin-Brown was motivated to build CAREFUL because his mother nearly died from a simple communication failure in a UK hospital. He adds, “Although clinicians take handover very seriously, errors still occur because staff are let down by the systems they are forced to use. With desperate shortages of clinical staff, hospitals need CAREFUL to help save money and save lives.” The WHO estimates that 15% of all hospital expenditure is wasted on adverse events that happen to patients – and that 80% of these are due to poor handover. This causes serious harm to patients, sometimes with fatal outcomes. Inadequate systems leave staff over-burdened and stressed, leading to resignations and burnout. Errors also cause delays. Beds are taken up by patients who should be discharged. Once at home, the problems continue. No one knows what the next steps are and patients are often lost to follow-up. Together this costs every hospital millions every year. Dr Johann Grunlingh, an NHS emergency medicine consultant and Intensive Care specialist in London. He and his team at Newham Hospital helped to test the application during development. He says, “Handover is a time consuming and dangerous process especially in critical care. CAREFUL fills a huge gap where Electronic Patient Record systems perform poorly. CAREFUL provides an action-focus that would benefit every care team in the NHS.” “CAREFUL can be up-and-running in any hospital, clinic, or care home in a matter of days”, says Dr Hamblin-Brown. It works on mobile, tablet or desktop presenting critical information for each patient, along with task lists assigned to individuals, clarifying who needs to do what, and when. As staff change shift, and patients move through the hospital, tasks and status information move with them – even out into the community or home. As a result, patients and staff know at all times what is happening, and who is responsible. Roohi Hamlani, CAREFUL’s co-founder and Head of Patient Participation is passionate about extending CAREFUL’s reach into care-homes and families, from whom patients receive the majority of their care. CAREFUL’s approach was based on her work in Asia improving outcomes with collaborative care for chronic disease patients. She says better workflows are about breaking-down silos. “To provide the very best care, clinicians, families and caregivers all need to work together across boundaries. CAREFUL bridges the gaps that exist today”. CAREFUL users can send, receive and share responsibility for patient care during peer-to-peer handover, internal referrals, discharges and transfers between organisations. Patient safety is improved because nothing is lost or forgotten. Patient information is added, reviewed and updated at every transition of care to ensure a complete and continuous health story across care settings. Caregivers contribute to the story as the patient moves between community care, hospital, teams and home or back into community care. Patients are invited to access and contribute to their own record. CAREFUL uses privacy-by-design principles and is regulatorily-compliant in UK, Europe, USA. As a cloud-based application, it is fully encrypted and protected. It is also fully interoperable using industry standard messaging – so that it can integrate with healthcare systems globally Dr Jeffrey Staples has led large hospital and health systems across Middle East and Asia building quality and operational excellence commented: “CAREFUL has global relevance across the private and public healthcare sectors. Hospitals find it hard to understand what is happening with patient flow in real time. Important data often stays in clinicians’ pockets or just gets thrown away. In my view, CAREFUL will significantly improve clinical and operational performance.” Recently, CAREFUL published the results of a study* on clinicians’ experience of handover. The findings were sobering. Errors in handover occur weekly or daily according to 12% of respondents. Nearly 10% had witnessed severe harm because of handover error. Dr Hamblin-Brown and Ms Hamlani are clear that “We work in an industry that is failing to take seriously the dangers of handover. It is arguably the most common, and one of the most important, processes. We harm both staff and patients if we fail to address the dangers of handover.” About CAREFUL CAREFUL is a digital health platform that enables visibility, accountability and collaboration as patients move through different care settings and interact with different care-givers. The platform provides hospitals, clinicians and multidisciplinary teams with a constantly updated, holistic view of every patient’s plan of care to ensure their safe and frictionless movement throughout their health journey. CAREFUL is backed by Artesian, The Pension SuperFund as well as Brinc and was recently welcomed into the Microsoft for Startups programme. The team is made up of experienced clinicians and technologists from every corner of the globe and are united by a shared goal: to ensure the right care is provided at the right time, by the right person, every time. Available on mobile, tablet and desktop, CAREFUL is designed to interoperate with and complement existing Hospital information systems/Electronic Patient Record systems and replace manual, paper-based systems or messaging apps with a future-focused collaboration tool. For more information please visit https://careful.online/ Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://careful.online/

June 28, 2022 08:00 AM Eastern Daylight Time

Image

1 ... 430 431 432 433 434 ... 619