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Unlock Venture Partners Raises $60M Fund II

UnlockVP

Unlock Venture Partners today announced Fund II with over $60 million in committed capital to meet demand from startups in Seattle and Los Angeles. Unlock has made investments in 16 companies, including early seed investments in DRESSX, Irreverent Labs and Katalyst, which were announced today. Unlock was founded on the premise that while Seattle and Los Angeles represent two of the five largest tech markets in the country, there is a relative paucity of early stage funding and guidance compared to the Bay Area. The firm focuses on partnering with the best entrepreneurs in these two markets who leverage data and artificial intelligence to build world class companies. In addition to the new fund, Unlock announced Fund II investments in DRESSX, Irreverent Labs and Katalyst. DRESSX, the Los Angeles-based digital fashion startup, and Seattle-based Irreverent Labs recently raised seed rounds, while Katalyst, the Seattle-based in-home fitness company, is closing a Series A. Additional Fund II investments include Gen.G, Vitrina AI, Continuum Space Systems, and SeaSalt.ai. “Startups need help to grow and raise money outside of the Bay Area echo chamber,” said Andy Liu, Unlock Venture Partners managing partner. “We give startups an advantage in access to venture and supporting resources. Fund II helps us meet the growing investment opportunities in Los Angeles and Seattle.” The Unlock managing partners are located throughout the West Coast and arrived at the venture capital industry as founders and operators who have gone through the funding process on both sides of the table. The new fund will be used to pursue additional new investment opportunities in the Metaverse, gaming, and Web3 where these technologies are applied to applications such as digital media, fintech, insurance, e-commerce, and proptech. “There is tremendous demand among investors, businesses, and consumers for immersive virtual platform opportunities, like the Metaverse.” said Liu. “Fund II not only helps us reach more of those opportunities among our partners but includes five Metaverse/Web 3 startups among the initial 16 investments.” About Unlock Venture Partners: Unlock Venture Partners was co-founded by Andy Liu, Sanjay Reddy, and Raazi Imam. They have invested in more than 37 Seattle and Los Angeles-based startups including Possible Finance, Make.TV, Outer, Fight Camp, UNest, Crowd Cow and Dolly. Unlock has raised over $85M in total across two funds and special purpose vehicles. Unlock is a premier early stage fund to infuse capital into two high-potential, materially underserved markets. Contact Details Forrest Carman +1 206-859-3118 forrestc@owenmedia.com Company Website https://unlockvp.com/

January 31, 2022 09:00 AM Pacific Standard Time

Minuteman Press Franchise in Winter Park, FL Celebrates 25 Years and Shares Secrets to Longevity and Growth

Minuteman Press International Inc

In 1996, Linda Sang decided to leave the corporate world and join the Minuteman Press franchise family, and she is now celebrating 25 years in business. Linda’s daughter Darcy has been along for the ride, saying in a recent newsletter, “It was a world that none of us knew anything about, but would quickly learn as every available hand was recruited to answer phones, hand collate and staple jobs and market the business for our intrepid leader. And we have been doing it ever since.” Being in business for over 25 years, Linda shares her biggest keys to longevity and growth. She says, “We keep pushing to get new customers in various methods. The pandemic initially cut down on the door-to-door marketing that has always been successful in the past for us. We currently do more social media, thanks to my daughter, Darcy, and some direct mail campaigns targeting local businesses and new businesses.” Linda continues, “We are also very attentive to our customers, keeping them informed and helping them find solutions/options for their needs. We respond to emails almost instantly and turn quotes around as quickly as possible, generally the same day if there isn’t a lot of research involved. When we make deliveries, each customer gets a ‘goody bag’ with notepads and other branded items. Many customers get excited about our deliveries, sometimes even more so for our giveaways rather than their finished jobs.” Over the past two years, Linda and her team have utilized various digital and print marketing tools available to them. She says, “We have gotten more into social media than in the past and have worked on getting high Google ratings, as customers do look at reviews. We do find that we are getting a lot of requests from Google and the Minuteman Press Internet Marketing program. We also test out the suggested methods from Minuteman Press corporate (such as the lumpy mailer and direct mail campaigns) and see what works best for us and our customer base. Otherwise, we are simply doing what we have always done through the years… provide solid customer relations.” What’s next for Minuteman Press in Winter Park? Linda says, “We hope to grow this year by reaching out to new prospective customers and generate more referrals.” Lastly, Linda reflects on the family business and says, “In our case, Darcy and I work together well and have the same goals and work ethic. My husband, Kelly, is semi-retired and helps out when we need him. When you have this situation, you don’t have to worry about someone showing up to work or leaving for other opportunities. There is always loyalty. We also find it key to treat our employees as if they are family as well. Not only does it create a pleasant working environment, but loyalty builds as well. We work lean and mean, which makes for some long days, but when you trust your employees and family, it is truly a joy.” For more information on Minuteman Press in Winter Park, FL, visit https://minuteman.com/us/locations/fl/winter-park. For Minuteman Press products and services, visit https://minuteman.com. Learn more about #1 rated Minuteman Press franchise opportunities and read Minuteman Press franchise reviews at https://minutemanpressfranchise.com. Contact Details Minuteman Press International Chris Biscuiti +1 631-249-1370 cbiscuiti@mpihq.com Company Website https://minutemanpressfranchise.com

January 31, 2022 10:00 AM Eastern Standard Time

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Agora Data names Josh Pezzuto as Senior Vice President, Head of Sales

Agora

Agora Data, inventor of the first-ever crowdsourced securitization, reducing interest rate line of credit and technology platform supplying book value of loans for the subprime auto industry, today announced Josh Pezzuto has joined the company as Senior Vice President, Head of Sales. He will lead Agora’s sales team as the company continues its quest to make game-changing funding solutions and portfolio analytics available nationwide to Buy Here Pay Here dealers and finance companies. Pezzuto’s diverse sales and operations background spans multiple industries across his career. He has a proven track record of leading, growing and training teams to achieve measurable results. Pezzuto has worked for both startups and well-established, global corporations. The ability to thrive in any environment has contributed to his consistent success over the past two decades. In addition, Pezzuto’s fierce creativity and innovative thinking have been crucial to solving the toughest challenges along the way. Steve Burke, CEO of Agora Data, said, “Josh is a perfect fit for Agora’s trailblazing, entrepreneurial culture. We are breaking down more barriers for the Buy Here Pay Here industry every day. I believe Josh’s impeccable sales expertise, technology background and superior leadership skills are exactly what Agora and the industry needs to help even more dealers fuel their businesses and surpass their growth goals.” Pezzuto commented, “When I learned about Agora’s disruptive vision, I knew this was the place for me. I’m inspired by the company’s commitment to leveling the playing field for a notoriously underserved market, subprime auto dealers. Most of all, I’m excited to expand Agora’s impact by connecting more dealers and finance companies with the kind of funding and data analytics previously only available to mega-size operations.” About Agora Data, Inc: Agora Data’s platform delivers a suite of tools to empower Buy Here Pay Here dealers and finance companies to finance their subprime customers. Agora’s family of auto finance products provides a wide range of critical funding paths so originators can obtain the cash they need to fuel growth, compete, and build wealth. Powered by patent pending technology, originators now have access to robust data analytics and planning resources to help optimize the performance of their portfolios. Agora Data made history by closing the first-ever Crowdsourced Subprime Auto Securitization in 2020 and followed that up with its second transaction in early 2021. For more information, visit agoradata.com or contact us at 877-592-4672. Contact Details Shelly Vandeven +1 682-282-4130 media@agoradata.com Company Website https://agoradata.com/

January 31, 2022 09:03 AM Eastern Standard Time

Personalization and Customization Are an Increasing Part of Customer Experience Strategies in Data-Rich Industries, According to Dash Research

Dash Network

Given the wide range of options for the digital and physical ordering, fulfillment, and after-service care available to both consumers and businesses, a one-size-fits-all approach to customer experience (CX) is not only outdated, but a recipe for driving customers away. According to a new report from Dash Research, that is why providing a personalized and optimized CX remains a widespread goal of both business-to-consumer (B2C) and business-to-business (B2B) companies seeking to create deeper, more customer centric interactions that are the hallmark of driving customer loyalty and a higher amount of repeat business. Providing such a personalized and optimized experience requires a multifaceted approach, which involves understanding each customer’s specific preferences and desires, assessing their typical customer journey from initial contact through post-sales interactions, and ensuring that the organization has unfettered access to the data and software tools to create and nurture these one-to-one experiences. Dash Research’s analysis concludes that the systems and processes required to support this level of tailored experience will drive revenue growth in the global market for CX personalization and optimization software and services from $7.0 billion in 2020 to $11.6 billion by 2026, representing a 65% increase in market size during that forecast period. According to principal analyst Keith Kirkpatrick, “many companies are faced with challenges delivering on their personalization and optimization efforts, often due to the presence of data silos, which prevent applications and agents from easily accessing the information that can limit their ability to identify the preferences, triggers, and processes that are most preferred by customers. Further, an overuse of personalization can negatively impact the CX if customers are questioning how certain personal information was captured, and whether its use feels overly intrusive or even creepy.” Kirkpatrick adds that the growing use of personalization and optimization to improve CX is driven by several internal and external factors, including: A shift to digital sales and marketing efforts has increased the amount of data available for use in personalization Customers increasingly expect personalized and optimized experiences across all channels Personalized offers are driving revenue growth Automation and artificial intelligence (AI) allow more efficient optimization and personalization More organizations are shifting from a traditional sales model to a customer-centric loop approach But despite the demand for increasingly personalized and optimized CX, Dash Research finds that organizations often run into challenges that impact their ability to provide more individual and friction-free experiences, including: Balancing personalization and optimization against feelings of intrusion Data quality issues Data governance, privacy, and security concerns Challenges with shifting sales and marketing approaches from a sales loop to a customer engagement (CE) model Dash Research’s report, “CX Personalization and Optimization”, focuses on the market drivers and barriers to the adoption and use of platforms, applications, and services that enable greater personalization and optimization across all facets of CX. The report also details several B2C and B2B case studies and includes best practices for deploying personalization and optimization within an organization. Market forecasts covering the 2019 to 2026 period for software and services that provide personalization and optimization functionality are provided, covering 20 industries and 5 geographic regions. An Executive Summary of the report is available for free download on the firm’s website. Dash Research, the market intelligence arm of Dash Network, provides in-depth research and insights on the worldwide CX market including a comprehensive assessment of technology solutions, business issues, market drivers, and end-user dynamics across industry sectors. Dash Research’s global market coverage combines qualitative and quantitative research methodologies to provide a complete view of emerging business opportunities surrounding contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management, personalization & optimization, and employee experience. For more information, visit www.dashresearch.com or call +1.720.603.1700. Contact Details Dash Research Clint Wheelock +1 720-603-1700 press@dashnetwork.com Company Website http://www.dashnetwork.com

January 31, 2022 07:10 AM Eastern Standard Time

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G Medical Innovations Holdings Ltd Announces $12 Million Private Placement

G Medical Innovations Holdings

G Medical Innovations Holdings Ltd. (NASDAQ:GMVD) (the "Company"), a telehealth, medical device, and remote patient monitoring company providing clinical-grade solutions for consumers, medical professionals, and healthcare institutions, today announced it has entered into a securities purchase agreement with a single institutional investor to issue, in a private placement, 2,400,000 ordinary shares (or pre-funded warrants in lieu thereof) and warrants to purchase up to an aggregate of 2,400,000 ordinary shares, at a purchase price of $5.00 per ordinary share (or pre-funded warrant) and associated warrant, for expected gross proceeds to the Company of approximately $12 million, before deducting placement agent fees and other offering expenses payable by the Company. The warrants will have an exercise price of $5.00 per ordinary share, will be exercisable immediately upon issuance, and will have a term of five years from the date of issuance. The closing of the private placement is expected to occur on or about February 2, 2022 subject to the satisfaction of customary closing conditions. The Company intends to use the net proceeds from the private placement for partial repayment of existing debt and working capital purposes. A.G.P./Alliance Global Partners is acting as the sole placement agent for the private placement. The offer and sale of the foregoing securities are being made in a transaction not involving a public offering and the securities have not been registered under the Securities Act of 1933, as amended (the "Securities Act"), or applicable state securities laws. Accordingly, the securities may not be offered or sold in the United States except pursuant to an effective registration statement or an applicable exemption from the registration requirements of the Securities Act and such applicable state securities laws. Under an agreement with the investors, the Company agreed to file a registration statement with the Securities and Exchange Commission (the "SEC") covering the resale of the ordinary shares to be issued to the investors (including the ordinary shares issuable upon the exercise of the warrants) no later than 15 days after the closing and to use commercially reasonable efforts to have the registration statement declared effective as promptly as practical thereafter, and in any event no later than 60 days in the event of a "full review" by the SEC. This press release shall not constitute an offer to sell or a solicitation of an offer to buy these securities, nor shall there be any sale of these securities in any state or other jurisdiction in which such offer, solicitation or sale would be unlawful prior to the registration or qualification under the securities laws of any such state or other jurisdiction. About G Medical Innovations G Medical Innovations Holdings Ltd. is an early commercial stage healthcare company engaged in the development of next generation mHealth and telemedicine solutions and monitoring service platforms. The Company’s solutions and services can empower consumers, patients, and providers to better monitor, manage and improve clinical and personal health outcomes, especially for those who suffer from cardiovascular disease (or CVD), pulmonary disease and diabetes. The Company’s current product lines consist of its Prizma medical device (or Prizma), a clinical grade device that can transform almost any smartphone into a medical monitoring device enabling both healthcare providers and individuals to monitor, manage and share a wide range of vital signs and biometric indicators; its Extended Holter Patch System, a multi-channel patient-worn biosensor that captures electrocardiography (or ECG) data continuously, including its QT Syndrome Prolongation Detection Capabilities Patch. In addition, the Company is developing its Wireless Vital Signs Monitoring System (or VSMS), which is expected to provide full, continuous, and real time monitoring of a wide range of vital signs and biometrics. Its monitoring services include provision of Independent Diagnostic Testing Facility (or IDTF) monitoring services and private monitoring services. Visit https://gmedinnovations.com/. Forward-Looking Statements This press release contains forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and other Federal securities laws. Words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “seeks,” “estimates” and similar expressions or variations of such words are intended to identify forward-looking statements. For example, G Medical is using forward-looking statements when it discusses the closing of the private placement and the expected use of proceeds. Because such statements deal with future events and are based on G Medical’s current expectations, they are subject to various risks and uncertainties, and actual results, performance, or achievements of G Medical could differ materially from those described in or implied by the statements in this press release. The forward looking statements contained or implied in this press release are subject to other risks and uncertainties, including those discussed under the heading “Risk Factors” in G Medical’s prospectus filed pursuant to Rule 424(b)(4), filed with the Securities and Exchange Commission (“SEC”) on June 28, 2021, and in any subsequent filings with the SEC. Except as otherwise required by law, the companies undertakes no obligation to publicly release any revisions to these forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. References and links to websites have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release. G Medical and McDade Products are not responsible for the contents of third-party websites. INVESTOR RELATIONS CONTACT: G Medical Innovations Kobi Ben-Efraim, CFO +972 8-958-4777 service@gmedinnovations.com Contact Details Kobi Ben-Efraim, CFO +972 8-958-4777 service@gmedinnovations.com Company Website https://gmedinnovations.com/

January 31, 2022 07:00 AM Eastern Standard Time

WaveMaker Joins TM Forum to Democratize the Open, Digital, API-first Application Economy for the 5G Era

WaveMaker

WaveMaker, the open low-code platform for professional developers is pleased to announce that they have joined the TM Forum and will now enable Communication Service Providers and vendors alike to dramatically increase the pace and throughput of delivering modern applications and experiences by offering a developer-first, API-first, open and composable experience workbench. WaveMaker intends to work within the TM Forum to help providers make an easy transition to a modern, low-code-based application development paradigm with peace of mind and flexibility that is unmatched in the industry. Backed by a team that started 20 years ago with commercializing the world’s first J2EE app server, WaveMaker enables professional developers in over 60 countries to not only rapidly develop modern applications but also customize them easily for disparate use cases with speed, scale, and security. Commenting on the association, Vikram Srivats, WaveMaker’s global head of strategic markets, says, “WaveMaker is a glove-like fit with the vision of the TM Forum and its members: that of an open digital architecture and an Open API manifesto driving the next billion digital engagement apps in the 5G era and beyond. Our DNA has the right concoction: fundamentally open, API-first, real code, no-lock-in, developer-friendly, enterprise-ready, component-based composability, and extreme customizability. Rapidly develop serious, secure, rich applications for consumer scale, deploy anywhere, extend or customize easily and elevate your developers (and developer experience) to a whole new level.” "On behalf of our global member community, I welcome WaveMaker and look forward to witnessing the energy and experience they bring while collaborating on the next generation of standards and frameworks for the TMT industry. Now more than ever, simplifying how operators discover, deploy and operate the software that runs their business is essential to unlocking growth,” said Gregory Geodjenian, Senior Director, Membership, TM Forum. Wavemaker’s platform allows professional developers to build enterprise-grade applications with the freedom to deploy to an infrastructure of choice. Developers can create or import their custom widgets called “ prefabs ” - an abstracted component built over data, logic, and UI, combine them to create “ user journeys ” and embed them into any application with ease. The platform allows seamless co-existence and integration with existing development frameworks in a typical enterprise and adheres to modern architectural choices and best practices of application development. Enterprises use WaveMaker to transform not only how they build and deliver cloud-native apps, but also to transform teams to full-stack development and move more of their software supply chain to customer self-service models--at a fraction of the cost and time associated with traditional development. About WaveMaker WaveMaker, Inc. is a privately held software platform company headquartered out of Plano, Texas. WaveMaker has SaaS, on-prem, and white-labeled offerings for large enterprises and ISVs to build modern, API-driven, scalable, and secure software applications and platforms. It has significant customers in banking, finance, insurance, and healthcare, who are taking the low-code platform route to modernize their systems and transform business. For more information, please visit www.wavemaker.com or follow @WaveMaker on Twitter and LinkedIn. About TM Forum TM Forum is an association of over 850 member companies, which include 10 of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services and create technology breakthroughs to accelerate change. We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era. We do this by providing an open, collaborative environment and practical support which enables CSPs and suppliers to rapidly transform their business operations, IT systems and ecosystems to capitalize on the opportunities presented in a rapidly evolving digital world. Follow us on LinkedIn, Twitter and Facebook. Learn more at www.tmforum.org. Contact Details WaveMaker, Inc. Tobin Sebastian tobin.sebastian@wavemaker.com

January 29, 2022 01:56 AM Eastern Standard Time

Arria CEO to Speak at MicroStrategy World 2022

Arria NLG

Sharon Daniels to Join “Empowered Women in Technology” panel; Natural language leader will bring multi-level presence, sharing benefits achieved by application of analytics, conversational AI, and data understanding Arria NLG today announced that CEO Sharon Daniels will speak at MicroStrategy World 2022, being held virtually, February 1-2, 2022. Arria is both a strategic MicroStrategy Partner and Platinum Sponsor of this year’s conference, which will focus on how organizations can embrace change in the year to come. Results from a recent Forrester report examining the Total Economic Impact™ (TEI) of natural language generation (NLG) showed a 209 percent ROI, including the ability to automate 80 percent of manual reporting, streamline data analytics, expedite access to insights, and extend data literacy across organizations. Daniels will join an executive panel comprised of inspiring female leaders, each of whom has built a successful career in technology. Titled “Empowered Women in Technology,” this exclusive session will provide attendees with insights from an esteemed group of industry leaders. Speakers will share their personal experiences and offer real-world advice related to professional development and empowerment. Topics will include: the value of building a strong network, tactics for combating biases and overcoming adversity within the technology industry, the importance and impact of mentorship, and more. WHO: Sharon Daniels, CEO, Arria WHAT: Empowered Women in Technology Panel Discussion WHEN: Tuesday, February 1, 2022 at 5:00 pm EST REGISTER HERE In addition, Arria’s EVP of Business Development and Global Strategic Partnerships, Lyndsee Manna, will take part in forums and panels discussing how NLG will shape enterprise analytics in 2022. She will also present a session in the End-To-End Solutions track called “Next-Generation Digital Finance with Arria NLG” where she will be joined by Jose Nocedal, SVP Product Management from MicroStrategy, and Jérôme Chabrillat, Associate Principal, Business Technology Reporting Solutions from ZS Associates. Manna will explain how Arria empowers MicroStrategy users by turning financial data into strategic intelligence using Arria’s add-in. Arria’s NLG technology optimizes the value of users’ data and analysts’ skills by reducing time to insights, providing more accurate decision-making, and increasing speed and efficiency of insights writing. WHO: Lyndsee Manna, EVP of Business Development & Global Strategic Partnerships, Arria WHAT: Next-Generation Digital Finance with Arria NLG WHEN: Tuesday, February 1, 2022 at 4:00 pm EST REGISTER HERE Arria will highlight how plain-language insights straight from users’ dossiers drive data literacy and better decision-making while freeing analysts from manual labor, allowing them to do the work they want to do. Zachary Rea, director of sales engineering, MEA at MicroStrategy says, "With Arria, MicroStrategy users can quickly and easily generate highly customizable narratives.” The Arria for MicroStrategy extension is an out-of-the-box solution, with no coding or scripting required, that streamlines the interaction between a MicroStrategy dossier and the user. Arria NLG reduces analysis and drill-down time by providing instant, definitive written insights to all dashboard users. About Arria NLG Arria NLG is the recognized global leader in the field of Natural Language Generation (NLG), a form of artificial intelligence specializing in extracting insights from complex data sources and communicating that information in natural language. Arria owns, develops, and licenses its core, patented NLG technologies via the Arria NLG Platform. Connect with Arria on LinkedIn, follow us on Twitter, or visit us at www.arria.com. Contact Details Arria NLG Summer Flynn Summer.flynn@arria.com Company Website https://www.arria.com/

January 27, 2022 02:00 PM Eastern Standard Time

Treliant, LLC Launches Staffing Subsidiary to Meet Surging Demand in Mortgage Industry

Treliant

Treliant, LLC has created a new subsidiary— Treliant Mortgage Services, LLC (TMS) —to provide staff augmentation for clients facing unprecedented business activity in mortgage origination, servicing, loss mitigation, and other areas. “TMS builds on Treliant’s industry-leading track record in providing trusted, strategic advice and specialized business solutions in financial services,” said Senior Managing Director Grace Brasington. “Lenders have been hard-pressed to manage staffing requirements in recent times, as demand surged for mortgage origination resources. A lesson learned by savvy originators is that the flexibility to scale staff up and down as needed is key, no matter what direction interest rates are headed.” An upswell of mergers, acquisitions, and regulatory activity is also challenging originators and servicers. “A flexible staffing model makes sense in all areas of mortgage operations,” said Treliant Senior Director Deborah Grissom, “and TMS manages a pipeline of exceptional professionals with deep mortgage industry experience who can step in to competently fill clients’ gaps.” TMS was established to provide frontline mortgage underwriters, processors, and closers to banks and independent mortgage companies in a staff augmentation capacity. Staff augmentation throughout the mortgage life cycle will be an important focus going forward, including pre- and post-close quality control, compliance, file review in anticipation of regulatory exams, default servicing, and servicing portfolio retention. TMS actively recruits and manages professionals with recent experience in the following roles: residential processor, frontline underwriter, and closer; commercial real estate (CRE) underwriter; commercial and industrial (C&I) loan underwriter; post-close quality control specialist; commercial and residential flood specialist; and loss mitigation specialist. The firm’s Safe Act licensing footprint now covers nearly half of U.S. states and is continually expanding. Treliant is a multi-industry consulting firm that serves organizations around the globe. Our firm serves financial institutions, consumer-oriented businesses, other corporations, and law firms. As a firm of leading professionals from industry and government, we assist our clients in navigating regulatory requirements and on best practices, while meeting strategic and operational objectives. We partner with clients as trusted advisors and via managed services including through secondments, interim resources, and other outsourcing strategies. Our advisory and assurance services and specialized, high-quality business solutions strengthen our clients’ corporate and regulatory compliance programs, risk management, and business performance. We also provide comprehensive support for corporate and regulatory investigations, litigation, and as government agency monitors and independent consultants. We serve companies from Main Street to Wall Street and across the globe. Contact Details Melissa Pazornik +1 202-249-7932 mpazornik@treliant.com Company Website https://www.treliant.com

January 27, 2022 01:40 PM Eastern Standard Time

imiconnect Can Deliver 330% Return on Investment for Global Organizations

imimobile

imi mobile, the global cloud communications software and solutions provider (part of Webex), has today announced the results of its Total Economic Impact (TEI) Study. The commissioned study, conducted by Forrester Consulting on behalf of imi mobile, evaluates the return on investment (ROI) that enterprises can achieve through the implementation of imi connect, an Enterprise CPaaS solution. The Forrester TEI study has calculated return on investment at 330% with cost and benefits savings of at least $1.2M for enterprises using imi connect as their single, centralized platform to manage customer interactions. For the study, Forrester conducted interviews with two organizations that invested in imi connect as a key part of their IT infrastructure, which formed the basis of its Total Economic Impact™ framework. This framework was then used to identify the cost, benefit, flexibility, and risk factors that affect the investment decision in order to evaluate the overall impact that the imi connect platform can have on an organization. In addition, the study highlighted three business critical advantages that imi connect afforded the organizations interviewed including: Time to create and manage customer communication journeys reduced from days to minutes: Previous communication management platforms required one week’s time to compose and manage customer journeys. The scale and low-code tools that imi connect provides reduced this effort to a couple of hours of FTE time, resulting in more than 50% increase in productivity efficiency. Scalable SMS and mobile communications improved onboarding processes: With imi connect, customers interviewed were able to automate the onboarding process and know your customer (KYC) information flows through SMS communications. The platform improved onboarding processes for 3.5m new customers per year, which in turn represented a $1.2 million saving in both productivity and costs. Improved self-service capabilities increased efficiencies in customer support functions: SMS and WhatsApp capabilities provided end customers with easy and pervasive access to fulfil simple services in a self-service manner, and choice of communication channel dependent on the service request - reducing customer inquiries to the contact center. "We believe this Total Economic Impact study from Forrester not only validates the return on investment for our imi connect platform, but also shows the value of an Enterprise CPaaS approach that provides a choice of low code tools and APIs to create better customer interaction experiences” said Jay Patel, VP & GM, Webex CPaaS “Customer experience is an increasingly important area of business focus for today’s organizations, and we feel this study gives a clear framework for why Enterprise CPaaS solutions can be the right answer - how they can help organizations integrate with existing systems to quickly deploy end-to-end customer journeys across multiple channels, reducing costs and increasing operational efficiencies.” The imi connect platform is a proven enterprise-grade CPaaS that is used at scale by large global organizations for rapid application development. It helps enterprises build, deploy, and manage end-to-end customer journeys across all their customer interactions, and is the layer that sits between a business’s customer touchpoints, such as voice, messaging and video, and integration into its existing backend business systems. The low-code platform orchestrates and automates customer interactions to enable smarter, richer customer experiences, while also lowering the cost for businesses, reducing complexity, and accelerating IT roadmaps and digital transformation. For more information you can find the full study here. About imimobile imimobile, part of Webex, provides cloud communications software and services that manage business-critical customer interactions at scale. We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. Our API and low-code Communications Platform-as-a-Service (CPaaS) offering, imiconnect, enables large enterprises to automate, orchestrate and monitor their customer interactions all on one platform. This helps businesses to lower costs, reduce complexity and accelerate IT roadmaps. Our innovative platform and applications are being used at scale today by blue-chip global enterprises and leading public-sector organizations to deliver smarter customer interactions, such as AA, Best Buy, BT, Capitec Bank, Centrica, EE, IHG, Mercedes, Orange, O2, Vodafone and Walgreens. The business was acquired by Cisco Systems in February 2021 and has global offices across the UK, USA, Canada, India, and South Africa. www.imimobile.com Contact Details Kite Hill PR Michael Kocher +1 704-960-2295 michael@kitehillpr.com

January 27, 2022 01:21 PM Eastern Standard Time

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