News Hub | News Direct

Technology

Artificial Intelligence Big Data Cloud Computing Cyber Security Data Management Electronics Enterprise & Network Technology Financial Technology Hardware Mobile & Wireless Nanotechnology Semiconductor Software Telecommunications
Article thumbnail News Release

ASM GLOBAL ENTERS STRATEGIC ALLIANCE WITH HONEYWELL TO CREATE SMARTER AND SAFER VENUES

ASM Global

ASM Global announced a strategic alliance with Honeywell to help create smarter, safer and more sustainable venue operations and more enjoyable audience experiences across ASM’s international portfolio. ASM Global will work with Honeywell to establish new standards related to indoor air quality, safety and regulatory compliance for its VenueShield LIVE proprietary program for venue reopenings and operations. Honeywell will consult with ASM on guidelines related to deploying healthy buildings technology including indoor air quality, safety and security, and personal protective equipment (PPE). Honeywell will also create a custom, real-time Healthy Buildings dashboard for the VenueShield LIVE program to help ASM’s facilities staff quickly identify and correct critical building controls issues. The agreement runs through 2027. Additionally, Honeywell will work with the ASM Global venue network to deploy a variety of technologies that support smarter, safer and more sustainable venues to improve the overall guest experience, including solutions to enhance overall building operations; mobile computing and data capture technologies to expedite ticketing, concessions and retail experiences; and more environmentally preferable products to help the venues’ efforts to reduce their carbon footprint. ASM Global President and CEO Ron Bension said, “Aligning with Honeywell and its state-of-the-art technology will help ASM elevate even further what are already the world’s finest audience experiences at our venues.” “As vaccine programs progress around the world, the desire for normalcy continues to increase. Live events such as concerts, sports and conventions contribute greatly to the vigor and excitement of daily life,” said Jeff Kimbell, Honeywell senior vice president and chief commercial officer. “We look forward to working with the ASM Global team to not only help audiences feel more confident about coming to live events but also in supporting venue modernization and digitization by providing greater automation and insight into the portfolio performance and a more seamless audience experience.” VenueShield LIVE is deployed at more than 325 ASM Global facilities around the world, already providing high levels of cleanliness and safety, while inspiring consumer confidence, all in coordination with leading medical professionals, industry experts and public health officials. “Producing premier entertainment events takes skillful coordination, and the building itself is a critical part of the equation. Our experience in building technologies, services and operations can provide additional value to the VenueShield LIVE offering,” said Doug Wright, president and CEO, Honeywell Building Technologies. “We are excited to work with the ASM Global team to support a safer return to live events and help its diverse network of venues drive critical outcomes to enhance audience experience, improve operations, and meet energy efficiency or safety goals.” Honeywell’s Healthy Buildings solutions integrate air quality, safety and security technologies along with advanced analytics to improve indoor air quality while meeting energy efficiency goals to create a more productive and better occupant experience. ASM Global’s properties produce a vast array of events ranging from professional sports to family entertainment to conventions and premier concerts. More than 200 million people pass through its venue doors annually. The alliance with Honeywell was brokered by AEG Global Partnerships. About Honeywell Honeywell (honeywell.com) is a Fortune 100 technology company that delivers industry-specific solutions that include aerospace products and services, control technologies for buildings and industry, and performance materials globally. Its technologies help aircrafts, buildings, manufacturing plants, supply chains and workers become more connected to make our world smarter and safer. For more news and information on Honeywell, please visit honeywell.com/newsroom. About ASM Global ASM Global is the world’s leading producer of entertainment experiences. The company was formed by the combination of AEG Facilities and SMG, global leaders in venue and event strategy and management. The company’s elite venue network spans five continents with a portfolio of more than 300 of the world’s most prestigious arenas, stadiums, conventions and exhibition centers, and performing arts venues. From Aberdeen to Anchorage and Sydney to Stockholm, its venues fuel live entertainment worldwide. Contact Details breakwhitelight (for ASM Global) James Yeager +1 818-264-6812 jim@breakwhitelight.com Honeywell Megan McGovern +1 404-470-6339 Megan.mcgovern@honeywell.com Company Website http://asmglobal.com

July 26, 2021 07:00 AM Pacific Daylight Time

Image
Article thumbnail News Release

Agora Data Announces Antonio Rajan as Chief Revenue Officer

Agora

In its continuing mission to provide Buy Here Pay Here (BHPH) dealers and small to mid-sized finance companies access to abundant and affordable capital, Agora Data is pleased to announce the appointment of Antonio Rajan as Chief Revenue Officer. Antonio has served the BHPH community in various roles for more than 12 years. In addition to his loyalty to the industry, expertise in overall sales strategy and energy in helping dealers grow to the next level, his values are closely aligned with Agora Data’s purpose. Antonio’s broad expertise in the industry includes Dealer Management Software, CRM, Underwriting, GPS, and Finance Solutions. Prior to joining the industry, he served as Vice President of Sales at LexisNexis. He is a thought leader with an entrepreneurial vision and an exceptional record of positively transforming sales, marketing, operations, and go-to-market strategies. Throughout his career he has achieved remarkable revenue results, improved performance tracking, and implemented methods for leadership to gain important key business insights. Steve Burke, CEO of Agora Data, commented, “Antonio brings Agora Data a wealth of knowledge about BHPH dealer operations and a keen appreciation of the needs to help grow the dealers’ business while enabling them to have a level playing field with the large dealer groups. He’s a great asset to the strong leadership team already in place at Agora. We are very excited to have a person of his caliber as part of the Agora Family.” Antonio Rajan commented, “I would like to thank Steve and the Agora Leadership Team to entrust me with the mission of helping small to medium-sized finance companies and BHPH dealers with their capital needs. Agora Data is the first technology company that frees up dealers spending countless hours on collecting and instead spending more time on growing their operations, inventory, or business development centers. Having access to capital with no recourse will allow forward thinking dealer principles to grow rapidly. When Steve described the unique solutions Agora has and his vision for disrupting the industry with innovative products, I knew I wanted to be part of the team. I’m relishing this opportunity and invite anyone that thinks they’re the best of the best to come and join us in this incredible journey.” About Agora Data, Inc: Founded in 2017, Agora Data’s mission is to provide access to capital for Buy Here Pay Here dealers and small to mid-sized finance companies. Pioneered by Agora Data, AgoraCapital, AgoraCredit and AgoraPoint all provide critical funding so small- to mid-sized originators can obtain all the cash they need to fuel growth. Agora’s proprietary, radical, AI-infused technology connects dealers and finance companies with the capital markets. Agora Data made history by closing the first-ever Crowdsourced Subprime Auto Securitization in 2020 and followed that up with its second transaction in early 2021. For more information, visit agoradata.com or contact us at 877-592-4672. Contact Details Shelly Vandeven +1 682-282-4130 media@agoradata.com Company Website https://agoradata.com/

July 23, 2021 09:03 AM Eastern Daylight Time

Article thumbnail News Release

CSG CEO Brian Shepherd to Speak at Oppenheimer’s 24th Annual Technology, Internet & Communications Conference

CSG

CSG ® (NASDAQ: CSGS) today announced that the company will present at Oppenheimer’s 24th Annual Technology, Internet & Communications Conference on August 10, 2021. The presentation will be held at 3:45pm ET and will feature comments from CSG chief executive officer Brian Shepherd. The conference presentation will be available via webcast https://wsw.com/webcast/oppenheimer15/csg/2534426. About CSG For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage, and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace. CSG is the trusted provider for driving digital innovation for hundreds of leading global brands, including Airtel Africa, América Móvil, AT&T, Charter Communications, Comcast, DISH, Formula 1, Hutchison 3 Indonesia, Inmarsat, Mastercard, Maximus, Microsoft, Mobily, MTN, New Leaf Service Contracts, State of California DMV, TalkTalk and Telstra. To learn more, visit our website at csgi.com and connect with us on LinkedIn and Twitter. Copyright © 2021 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Contact Details CSG John Rea +1 210-687-4409 john.rea@csgi.com Company Website https://www.csgi.com

July 23, 2021 06:30 AM Mountain Daylight Time

Article thumbnail News Release

Comcast Hires Dave Mandapat to Lead Comcast Business Marketing in Washington State

Comcast Washington

Comcast today announced Dave Mandapat as the new Director of Marketing for Comcast Business in Washington. In this role, he will be responsible for the overall marketing and sales efforts for Comcast Business across the state. "The business community in our state is seeking ways to innovate and improve as it reopens, and connectivity and technology are resources they need now more than ever," said Robert Brenner, Vice President of Comcast Business Washington. “Dave’s experience and background give him an innate knowledge of the needs and pain points of this community. As our new marketing leader, he will help us fine-tune our approach and find new ways to support businesses as they bounce back and plan for a better future.” Mandapat brings more than 20 years of expertise to the role. He previously worked at Seattle's iconic Space Needle, Chihuly Garden and Glass, and Microsoft. His experience in leadership roles spans program management, intellectual property, sponsorships, marketing and public relations. At Microsoft Mandapat worked as the Senior Program Manager for the Microsoft Aspire Experience. In this position, he worked with senior leaders to develop communication strategies to drive greater awareness, participation, and positive sentiment for the program. At the Space Needle and Chihuly Garden and Glass, Mandapat served in a variety of positions including the Director of Marketing and most recently the Director of Public Relations. In these roles, he led the public relations, marketing, and special events strategies to support the business’ sales and marketing goals. This work included creating and leading events such as the “Base 2 Space – Seattle’s Most Iconic Climb” and the annual “New Year’s at the Needle” fireworks show. Mandapat has a Bachelor of Arts in Communications and Public Relations, and a Master of Business Administration, both from the University of Washington in Seattle. His expertise and background will infuse Comcast Business’ marketing department with creativity and innovation to drive key growth goals for the organization in Washington state. “I’m honored to join a national company that has a strong Washington state presence and is passionate about supporting the local community and its customers,” said Mandapat. “Comcast Business offers best-in-class services and products to its clients and proactively seeks out and provides opportunities that strengthen businesses and the communities in which they reside. When you combine that with our local team’s knowledge, expertise, and care for its customers, it’s easy to see that we’re an ideal Pacific Northwest partner.” Comcast Business is the largest cable provider to small and mid-size businesses and a leading service provider to the enterprise market. Its services also support businesses across a variety of industries, including healthcare, biotechnology, manufacturing, retail, dining and hospitality. The company delivers up to 10 Gigabits-per-second (Gbps) of network capacity to businesses. The portfolio of multi-Gigabit Ethernet internet options meets the day-to-day demands of all organizations, including those requiring large amounts of bandwidth, looking to link multiple sites or branch locations, or planning to connect their offices to a third-party data center. In addition to connectivity and network services, the company offers a suite of communications, voice, cybersecurity, wireless, managed cloud solutions, and more. Through Comcast Business’ technology and services, businesses can embrace innovation that improves operations, eliminates waste, and creates a better experience for their employees and customers. To learn more about Comcast Business services and their availability across Washington state visit https://business.comcast.com/local/washington About Comcast Business Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help organizations of different sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network, and backed by 24/7 customer support, Comcast Business is the nation’s largest cable provider to small and mid-size businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest-growing providers of Ethernet services. For more information, call 866-429-3085. Follow on Twitter @ComcastBusiness and on other social media networks at http://business.comcast.com/social. About Comcast Corporation Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company that connects people to moments that matter. We are principally focused on broadband, aggregation, and streaming with over 56 million customer relationships across the United States and Europe. We deliver broadband, wireless, and video through our Xfinity, Comcast Business, and Sky brands; create, distribute, and stream leading entertainment, sports, and news through Universal Filmed Entertainment Group, Universal Studio Group, Sky Studios, the NBC and Telemundo broadcast networks, multiple cable networks, Peacock, NBCUniversal News Group, NBC Sports, Sky News, and Sky Sports; and provide memorable experiences at Universal Parks and Resorts in the United States and Asia. Visit www.comcastcorporation.com for more information. Contact Details Comcast Washington Andy Colley +1 425-248-5438 Andy_Colley@comcast.com Company Website https://washington.comcast.com/

July 22, 2021 03:00 PM Pacific Daylight Time

Article thumbnail News Release

COMCAST’S ELIZABETH BIERMAN SELECTED AS WOMEN IN BUSINESS HONOREE BY MINNEAPOLIS/ST. PAUL BUSINESS JOURNAL

Comcast Twin Cities

Today, Comcast announced the selection of Elizabeth Bierman, vice president of Engineering, Comcast Twin Cities as one of the Minneapolis St. Paul Business Journals 2021 Women in Business honorees. To view the complete article, visit https://bizj.us/1qb399. The Minneapolis St. Paul Business Journal is recognizing 51 women, plus one Career Achievement honoree, for their professional achievements and contributions to the Twin Cities community. They represent a broad range of industries, including technology, education, real estate, health care and insurance, and include entrepreneurs at startups and C-level executives at large corporations. All of the honorees will be featured in the Oct. 15 Women in Business special publication, and celebrated during a Monday, Oct. 18 event at Renaissance Minneapolis Hotel, The Depot. About Minneapolis/St. Paul Business Journal The Minneapolis/St. Paul Business Journal is a multi-platform media company providing in-depth coverage of local business communities and breaking news reaching more than 491,000 readers each week. Through print, digital products such as its twice-a-day emailed news digests and face-to-face events, the Business Journal offers business leaders many avenues for making connections and gives them a competitive edge locally, regionally and nationally. Visit us at mspbj.com to learn more. About Comcast Corporation Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company that connects people to moments that matter. We are principally focused on broadband, aggregation, and streaming with over 56 million customer relationships across the United States and Europe. We deliver broadband, wireless, and video through our Xfinity, Comcast Business, and Sky brands; create, distribute, and stream leading entertainment, sports, and news through Universal Filmed Entertainment Group, Universal Studio Group, Sky Studios, the NBC and Telemundo broadcast networks, multiple cable networks, Peacock, NBCUniversal News Group, NBC Sports, Sky News, and Sky Sports; and provide memorable experiences at Universal Parks and Resorts in the United States and Asia. Visit www.comcastcorporation.com for more information. Contact Details Comcast Corporation Jill Hornbacher +1 651-425-1695 Jill_Hornbacher@comcast.com Minneapolis St. Paul Business Journal Kathy Robideau +1 612-288-2100 twincities@bizjournals.com Company Website https://twincities.comcast.com/

July 22, 2021 02:00 PM Central Daylight Time

Image
Article thumbnail News Release

Nur Ink Innovations to start a first pilot with one of the world’s largest digital printer manufacturers

Nur Ink Innovations

Nur will provide the customer with water-based environmentally friendly pigment inks for installation in industrial grade digital printers it manufactures. The customer is a Japanese public corporation. Nur Ink Innovations Ltd (TASE: NURI). which engages in research and development of various types of water-based, green and environmentally friendly pigment inks, announces that it has contracted with one of the world’s leading international digital printer manufacturers for strategic collaboration and technological development of water-based digital printing pigment ink that was developed by the Company (NurTex). Moshe Nur, Chairman of the Board and CEO of the Company: “We are pleased to announce the start of a technical pilot with one of the world’s largest and leading players in digital printer manufacturing. This pilot continues the Company’s strategy to become a leading global supplier in a green world of environmentally-friendly water-based pigment inks - designed for use in printers and digital printing systems”. “We believe that the application of our inks in the relevant industry, direct digital printing on garments (DTG), will increase the global market by approximately 15%, opening for the Company a gateway to a huge market worth $5 billion annually in addition to other applications targeted by the Company in huge, multibillion dollar markets”. As part of the pilot, the ink, which is designed for printing directly on to t-shirts and other garments will be installed in an industrial printer made by the digital printing manufacturing corporation. The engagement is part of the Company’s OEM White Label business strategy for collaborating with leading players in the global printing industry, inter-alia, companies such as Epson, Roland, Ricoh, Brother, EFI, Mimaki, Agfa, Kodak, among others. In the Company’s estimation and in accordance with the agreements with the customer, insofar as the pilot is successful, the digital printing corporation intends to install the Company’s ink at several end-customer sites for a paid commercial pilot. The pilot is expected to last for a period of between 4 and 6 months (between 6 and 9 months from the date of this announcement). The Company estimates that this engagement will advance the Company’s research and development efforts and that successful application of the ink in the industry relevant to this pilot will enable various applications that are currently unavailable for the vast majority of the digital printing market (for example: printing on dark garments made of 100% polyester), and consequently increase the general markets of direct-to-garments and direct-to-textile printing and expand the use of water-based pigment inks, and expedite the arrival of the company's products. The business engagement model between the company and the digital printer's corporation, insofar as the pilot process is completed, is expected to be the OEM Private Label model of multi-year ink supply. About the Company: Nur Ink Innovations Ltd. was founded by Mr. Moshe Nur, and Dr. Muhammad Iraqi and is engaged in research and development of various types of unique & innovative water-based, green, and environmentally friendly pigment inks. The pigment inks developed by the Company are intended for use in several applications, technologies & markets and may be applied in inkjet digital printing technology directly on to various types of textiles, including pre-dyed dark synthetic fabrics: wide-format digital Inkjet printing of wallpapers, billboards, posters, advertising banners, etc. In addition, the Company is developing the SoftJet product – a jettable pre-treatment substance for preparation and softening of fabrics before digital printing – a product that contributes to savings of approx. 35% in power consumption and approx. 40 liters of water consumed in the softening stage per square meter of printed fabric. All types of inks developed by the Company are environmentally friendly and do not contain toxic substances. At present, around 20% of the water pollution in industrial use originates from application treatment of textiles. In recent years, the global textile market has seen a toughening of regulatory restrictions and tighter supervision by commercial supervision entities, in terms of the manufacturing methods and types of chemical compounds which may be used in application treatments of textiles. These restrictions, and the toughening of the restrictions in the foreseeable future, will require brands and manufacturers to change their production processes and apply environmentally friendly technologies of the type developed by the Company. In addition to the direct ecological advantage of using environmentally friendly technologies in this industry, end-customers enjoy a clear economic advantage, resulting from the savings on power costs relative to conventional printing, as a result of the elimination of, or lesser use of power- and water-consuming equipment and devices in the treatment of printed fabrics. The Company's business model is based on OEM White Label, with the Company's products being offered to companies manufacturing digital printers, which will sell the Company's products as their own. As of today, the aggregate value of the markets targeted by Nur Ink Innovations is around $23 billion with a CAGR (Compound Annual Growth Rate) of around 19%. Nur Ink Innovations has an experienced management team which has brought market-leading companies to exits and IPOs. Mr. Moshe Nur has 45 years of experience in advertising and digital print technologies, and is a co-founder of NUR Macroprinters, which developed the world's first super wide-format digital printer, and the world's first Inkjet pigment ink for digital printing of outdoor advertising applications. NUR Macroprinters was floated on NASDAQ in 1994 and acquired by HP in 2005. Mr. Nur was also a co-founder of Kornit Digital, which was also floated on NASDAQ and is now traded with a market cap of $5.5 billion. Dr. Muhammad Iraqi leads an experienced team of scientists and has significant experience in the development of digital Inkjet inks, including the development of types of digital ink for NUR Macroprinters, HP-Indigo, Kornit Digital, and more. Dr. Muhammad Iraqi has published over 20 patents relating to digital ink and digital print technology. Contact Details Nur Ink Innovations Eliav Priel +972 54-327-7271 eliav@nur-ink.com Company Website https://nur-ink.com

July 22, 2021 09:53 AM Eastern Daylight Time

Article thumbnail News Release

TEAM HUDDLE TACKLES INEFFECTIVE MEETINGS WITH LAUNCH OF AI-POWERED SCHEDULING PLATFORM

Team Huddle

Team Huddle, an AI-powered tech company focused on the future of work, is tackling a major problem we all face: ineffective meetings. To solve this, its platform positions people to do their best work by prioritizing their unique schedules and preferences, which will improve business performance and productivity. By putting people first, Team Huddle equips users with a solution that helps them do better in both their professional and personal lives. Today Team Huddle announced the public beta launch of ScheduleIQ, the world’s first scheduling platform built around people and how they work best. Compatible with Google Calendar and Microsoft Outlook on desktop and mobile, Team Huddle meets workers where they are to reform meetings, improve business and personal productivity, and promote well-being. Team Huddle’s ScheduleIQ is now available for public user access here. ScheduleIQ isn’t about identifying when you’re available, it’s about identifying the best time for you. Its intelligent people-centric features include: A quick and simple onboarding: Leverages information such as employment type and personal preferences to help set up a personally optimized scheduling system. ScheduleScore™: Measures work-life balance, burnout meter and more, so people can track their progress in real-time and compare their schedule to others. SmartScheduler™: Eliminates the back-and-forth of email scheduling and finds the optimal time for any meeting in seconds by analyzing meeting data to provide intelligent recommendations. “At Team Huddle, we believe that people shouldn’t be holding meetings for the sake of holding meetings. Time is a precious resource that we always want more of, so we need to use it effectively,” said Rob Smith, founder at Team Huddle. “Meetings should be enhancers, not inhibitors to our work productivity. There are plenty of tools out there to hold more meetings, but now people need solutions to hold meetings that actually empower them to collaborate productively and deliver high-quality work, so they can enjoy a healthy work-life balance.” “Team Huddle is tackling a universal meeting problem, which is agnostic of industry, company stage and size” said Karl Alomar, managing partner at M13. “It isn’t typical that we invest this early in a startup, but we see their platform is rife with potential to solve a persistent problem. We’re excited to see how Team Huddle will transform the way we meet and work.” Following the launch of ScheduleIQ, Team Huddle plans to release more features and tools during 2021 that streamline the meeting process, including meeting format templates, role assignments, automated agendas, time and content trackers, and collaborative note-taking. About Team Huddle For years, people have been facing a longstanding problem: meetings suck. Team Huddle’s mission is simple: make meetings better. Team Huddle is an end-to-end AI-powered meeting solution designed to address the universal business problem of ineffective meetings. Using machine learning in combination with data and best practices to optimize meetings, Team Huddle puts people at the center of meetings to achieve positive work-life balance and improve productivity. For more about ScheduleIQ powered by Team Huddle, visit https://www.scheduleiq.io. For more about Team Huddle, visit https://www.teamhuddle.io/. Contact Details Racepoint Global +1 415-694-6765 huddle@racepointglobal.com Company Website https://www.scheduleiq.io

July 22, 2021 09:03 AM Eastern Daylight Time

Video
Article thumbnail News Release

CSG Field Service Management Enhances Service Delivery for Shentel, Delivering Automation and Future-Ready Growth to Serve the Needs of the Rural Mid-Atlantic Region

CSG

CSG ® (NASDAQ: CSGS) empowers today’s leading businesses with game-changing communications capabilities that drive extraordinary customer experiences. With enhanced automation and an integrated, future-ready technology stack in mind, Shentel (NASDAQ: SHEN), a leading provider of telecommunications services across the mid-Atlantic United States, today uses CSG’s cloud-based Field Service Management solution to accelerate the company’s business transformation and deliver critical, high-speed broadband services to rural and underserved markets in the greater mid-Atlantic region. With CSG as the backbone of Shentel’s operating support systems, the company has unified its operations to become a nimbler organization that can delight its customers by meeting them at the right time, on the right channels, via the right device. “Investing in innovative technologies that power exceptional customer experiences is critical to Shentel’s mission to deliver compelling internet, voice and television services,” said Jeff Manning, vice president, operations, Shentel. “We specialize in providing advanced services to rural and underserved markets, because we believe that all consumers should have equal access to the essential products and services they need to live their lives. In the end, we chose CSG because their commitment to customer success matched our own, and their 25+ year expertise and leadership in field service management represented the best of breed solution we needed to deliver impactful results for our customers. With CSG’s cloud-based solution, we have the future-ready technology and automation we need to not only optimize the productivity of our technicians, but also exceed our customers’ expectations every step of the way.” CSG Field Service Management is a global, award-winning, multi-industry, AWS cloud-based platform that provides a holistic view of field operations. With this solution, field technicians and dispatchers can make informed decisions based on real-time, predictive data and staffing models that offer greater transparency to customers and lead to higher levels of customer satisfaction. These capabilities combined with automated reporting and relevant customer communications help companies create an unparalleled customer experience, while fostering seamless operations for both dispatch and field service employees. “The future of field service management will require both digital transformation and business model changes that forward looking companies, like Shentel, will use as an opportunity to evolve their business,” said Alfred Binford, global head of customer engagement for CSG. “By moving their field service management operations to the cloud, Shentel is harnessing the agility and innovation of CSG to gain greater efficiencies that translate into higher revenue growth, but more importantly lead to higher quality customer interactions. With continuous enhancements deployed through CSG’s cloud architecture, Shentel can be confident in their ability to continue to help underserved markets into the future and bring more equity to the digital world.” With CSG Field Service Management, Shentel can now: Achieve operational excellence: Leverage automation and real-time data to optimize everything from one hour appointment windows for customers to job scheduling. Easily manage complex resource profiles, such as skill and license dependencies, to match the right technician with the right job and efficiently manage field workload in real-time. Real-time reporting puts data in the hands of field supervisors to better equip them for boots-on-the-ground decision-making and enhances employee engagement while completing extra jobs per day. Deliver relevant, proactive customer communications: Keep customers engaged and informed with streamlined appointment selection, dynamic technician ETA notifications and automated communications via the customer’s preferred channel of choice. Easily communicate between customers and technicians to create satisfying, collaborative experiences for both parties that reduce missed appointments, lower operating costs and meet the customer at the right time on the right channel via the right device. CSG Field Service Management is part of the company’s end-to-end customer engagement portfolio that provides flexible, personalized customer engagement solutions and a fully integrated approach that differentiates customer experiences in today’s digital world. The platform supports hundreds of thousands of field service users every day and is the engine that processes more than 100 million work orders every year for some of the world’s largest communications service providers. For more information on CSG Field Service Management, visit https://www.csgi.com/portfolio/field-service-management/. # # # About CSG For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace. CSG is the trusted provider for driving digital innovation for hundreds of leading global brands, including Airtel Africa, América Móvil, AT&T, Charter Communications, Comcast, DISH, Formula 1, Hutchison 3 Indonesia, Inmarsat, Mastercard, Maximus, Microsoft, Mobily, MTN, New Leaf Service Contracts, State of California DMV, TalkTalk and Telstra. To learn more, visit our website at csgi.com and connect with us on LinkedIn and Twitter. About Shentel Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art cable, fiber optic and fixed wireless networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns over 6,800 route miles of fiber and 223 macro cellular towers. For more information, please visit www.shentel.com. Copyright © 2021 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved. Contacts: Tammy Hovey Global / North America / Asia-Pacific Public Relations CSG +1 (917) 520-2751 tammy.hovey@csgi.com Kristine Østergaard CSG Europe / Middle East / Africa Public Relations +44 (0) 79 2047 7204 kristine.ostergaard@csgi.com John Rea Investor Relations CSG +1 (210) 687 4409 john.rea@csgi.com Contact Details Tammy Hovey +1 917-520-2751 tammy.hovey@csgi.com Company Website https://www.csgi.com

July 22, 2021 06:30 AM Mountain Daylight Time

Article thumbnail News Release

‘Zoom’ed out! British ‘Silicon City’ Innovators Revolutionize Education & Learning with Virtual Science & Tech Campus

CREDERSI

Two of Britain’s leading tech educators and innovators have announced ground-breaking plans to revolutionise the way in which further education and learning is taught with a virtual science and tech campus using augmented reality (AR) and virtual reality (VR). Tech & Science educators Credersi and 3D tech innovators PixelMax are two of Manchester’s ‘Silicon City’ tech disruptors who are at the forefront of redefining a world in which students and those in adult education shape their learning of the future in a virtual campus world, complete with shops, cinemas, art galleries, wellbeing rooms, food and coffee shops by using immersive VR and AR technologies. Dubbed ‘Silicon City’, Manchester is now the fastest growing tech hub in the UK and across Europe and is widely seen as the UK’s version of California’s “Silicon Valley’ for its phenomenal growth of tech companies. Former Code Nation/Rethink Group CEO, Andy Lord, tech angel and CEO of The Strategy & Architecture Group, Darren Coomer, the co-founders of Credersi, and PixelMax co-founders Shay O’Carroll, Rob Hilton and Andy Sands, teamed up to see how they could revolutionise the world of learning and education together. After seeing how the pandemic had impacted university students and those in further education courses, who have been struggling to keep up with remote learning on platforms such as Zoom and Teams, they decided to create the immersive virtual world of the Credersi Science & Tech Campus. Credersi is at the forefront of incubating, training and developing the digital pioneers, codebreakers, vaccine developers, bio scientists, biological and cyber defenders, software engineers and data scientists of the future. Darren CoomerCEO of the S&A Group is an industry leading CIO and tech innovator who has built and designed a number of disruptive digital products across financial services, pharma, education, retail and telco. With tech and digital in his DNA, Darren has led a number of the UK’s biggest digital transformation programmes. “As a previous ‘buyer’ of 100’s of traditionally schooled tech talent, I’m fully aware of the limitations of entry level staff as well as the high costs of buying experienced consultants. So, we set about developing initiatives that could combine excellent education with real world experience in complex subjects such as coding and science. That’s when we met PixelMax. It quickly became clear that the solution lay in converging the things we already knew best – teaching and technology, but particularly Virtual Reality. The opportunity to transform and revolutionise the training and education sector by bringing together some of the smartest industry disruptors with the Credersi and PixelMax teams, fused within an immersive mixed reality platform using VR and AR was irresistible for me.” Both companies are creating an exciting and immersive 3D virtual world in which delegates, lecturers and course tutors can take their learning courses to another level. Delegates will be able to enter the virtual campus world, which fuses both augmented reality and virtual reality, to learn their chosen subjects and study. PixelMax has also authored several award-winning academic papers including; J Barrow, C Forker, A Sands, D O’Hare, W Hurst, ‘Augmented Reality For Enhancing Life Science Education. A paper presented at VISUAL 2019 – The fourth international conference on applications and systems of visual paradigms, Rome, Italy. It also authored - W Hurst, K Latham, D O’Hare, A Sands, RJ Gandy, ‘A Case Study On The Development Of A Virtual Reality Proton Beam Unit, in: Interactive Digital Media 2018, 11 December 2018 – 12 December 2018, Liverpool. The Credersi Science & Tech Campus is an immersive experience with its own real estate. Delegates enter the concourse and will be able to delve into different learning pods relevant to their courses. Various boulevards line the tech estate, which engage with the delegates at all levels providing breakout rooms, shops, cinemas, art galleries, oceanic aquariums, as well as virtual banks and even wellbeing counsellors. The careers boulevard will have exhibitor totems, where tech, pharmaceutical and bio science companies can have a presence on the campus real estate. Delegates can drop in to learn more about career opportunities at each company. The campus will also have its own careers fairs, where companies can come to recruit delegates. Other areas of the campus will include a ‘shopping’ boulevard and a ‘wellbeing’ boulevard. The lecture boulevard will have rooms that allow delegates to wander in and listen to visiting academics and tech entrepreneurs giving masterclasses. Bio scientists will be able to carry out and conduct live experiments in AR and VR laboratories, while coders and cyber security students can simulate real-time ethical hacking and defence exercises on real-life infrastructures. Andy Lord CEO of Credersi explains: “We all know that the Zoom and Teams platforms played a vital role at the start of the pandemic in education and learning, but as time has progressed, delegates, lecturers and tutors have all suffered in some form or another of Zoom and Teams ‘burnout’. “What we are creating with the Credersi Science & Tech Campus is something truly unique, which is immersive, engaging and interconnecting. We are creating a virtual world using the latest technology in virtual and augmented reality. It means that we educate and inspire the next generation of tech and science pioneers in a world they relate to. We want to ensure that each delegate can be immersed into their surroundings and engage with their syllabus learning with VR and AR. At the same time, we want to provide a platform where if they want to break out and visit the virtual art gallery, they can see who the latest visiting art exhibition is from. They can take time out from a masterclass to go shopping or watch a film without leaving the campus – or order food and have it delivered to their location. They can even visit a wellbeing or counselling pod, where they can interact one-on-one with counsellors to maintain their wellbeing and mental health. “By creating our own real estate within the campus, big pharmaceutical companies and technology firms can exhibit their companies and recruit the very brightest minds and talent coming out of our incubator programs. We become much more than just a tech training provider, but a science and tech campus that has everything to offer delegates and future employers. There is no reason why you couldn’t have companies like Astrazeneca, PWC and British Aerospace alongside Government organisations such as the Home Office and GCHQ, as well as retailers like Boohoo and ASOS, and Deliveroo or an Amazon online shop. PixelMax was founded in 2018 and created by co-founders Shay O’Carroll, Andy Sands and Rob Hilton. Their specialism lies in creating virtual 3D worlds, where they have delivered ground-breaking initiatives and won numerous awards. They have worked with some of the world’s biggest businesses to deliver innovative solutions that solve a variety of business problems and challenges. PixelMax made significant inroads in the manufacturing, medical and educational arenas in the early days, delivering digital twins and data visualisation techniques that allowed complex issues to be quickly understood and solved. Over the last 18 months their 3D world technology has evolved to offer world first virtual events and more recently to create ‘always on’ 3D environments which businesses are now starting to use as their virtual office to complement their hybrid working model. The PixelMax technology harmonises the virtual world and the physical world to deliver an enhanced or more immersive reality for the user. Partnering with Credersi to create the science and tech campus is a great example of what can be achieved. The technology allows businesses to create and host their own virtual worlds for training, product or process simulation, education and, more recently, virtual events and virtual showrooms. The use cases and options for this technology however are endless. The range of features that can be offered in a 3D world are vast. Essentially anything is possible. From live and pre-recorded content, real-time networking such as live chat and calls, interactivity like surveys, competitions and games, as well as live social media feeds – to name a few – all whilst navigating through a 3D immersive environment. PixelMax were able to pivot their 3D immersive technology during the pandemic when the business events and conference industry virtually collapsed. It was able to offer a virtual 3D world to host business events and conferences. Most recently, PixelMax successfully delivered the UEFA Women’s Champions League Final where they created a once-in-a-lifetime moment for the lucky fans who entered the 3D world, allowing them to chat with the players and take part in ‘keepy-uppy’ competition on the pitch. They have also delivered major education-tech conferences with streamed contributions by Greater Manchester Mayor Andy Burnham, Merseyside Metro Mayor Steve Rotheram and Business Secretary Kwasi Kwarteng. PixelMax co-founder and tech disruptor Shay O’Carroll commented: “The 3D worlds we create and the solutions we offer our clients are vast. The pandemic has changed the way businesses operate and it has become clear that virtual worlds add a huge amount of value. The PixelMax technology allows our customers to deliver something truly unique. “Our mission has always been to create a place where people can effectively communicate and collaborate in real time. PixelMax is a platform that incorporates all communication channels in one place, we are looking to bring back spontaneity, human-to-human connections and a sense of community in a digital world. Everyday businesses are using way too many platforms to communicate; these off-the-shelf platforms haven’t been built specifically for the users. It's really hard to maintain a positive culture, informal chat has gone, spontaneity is dead, so people are losing their ‘human’ connections and becoming untethered from a sense of community. “The platform is only as good as the content it is built around and Credersi are working to embrace the opportunity to do things better, they are set to be trailblazers in the immersive learning space. Our cultures and visions are aligned, the ideas are flowing and we are so excited to be the platform Credersi are using to amplify their digital world. To say we are excited about this collaboration is an understatement. Watch this space…” The pandemic forced university students and those in adult education all over the UK to adapt to a whole new world of Zoom and Teams as a visual way to continue their education, learn and communicate with their tutors and fellow students remotely. But with this technological advancement, has also come ‘Zoom fatigue’ which has seen many students, lecturers and tutors in the education sectors burn out. The monotony of Zoom has also led to a huge increase in mental health issues, anxiety and ‘cabin-fever. The Credersi Science & Tech Campus will launch in October Contact Details Credersi Gerard Franklin +44 7791 039636 gerard@i5media.co.uk

July 22, 2021 08:24 AM Eastern Daylight Time

Image
1 ... 576577578579580 ... 653